Empowering displaced people and migrants through online services

23 October 2013 - A Workshop on Bali,Indonesia


Over the last decade, the service sector has become the biggest and fastest-growing business sector in the world which also influence on quality of life of people all around the world. Our economy is service-oriented and to continue growth services should be easily available and should be more productive and efficient. It is important to remind that IPv6 topic was proposed to be one of the key topics for the IGF-2011 and also for the IGF-2012, but it is also important to notice that it is not IPv6 which influences on the world and our life, but services which go globally with the use of the Internet and data distribution by the “smart devices” from the Internet of Things and Internet of Services (IoS). Global services change relationships between the people and companies with the use of Internet, which makes them globally spread and IPv6 technically helps to go further globally by allowing integration of most our belongings into the Internet which will provide strong impact on our life. The main Internet Governance principles of access to the information, human rights protection quite often are not followed on all 3 levels of Internet Governance: supranational, national and community level, for those who had to move from one country to another saving their lives – refugees. Refugees should be provided with the information and due to the changing situation they should be granted with the Internet access at the refugee camps and also there should be introduced initial, basic set of services provided through the Internet available for the refugees as

well as for the migrant coming to the country. Service-developers should also consider people with disabilities as potential users and it is important to provide same quality and efficiency for them.
This topic influences community level of the Internet Governance as there should be local content development support to inform refugees and migrants about traditions, laws and regulations and some cultural aspects of the local community. It influences national level of the Internet Governance as the government should subsidize Internet Governance in the country – private sector to develop and support basic set of services for the refugees and migrants. And it also influences supranational level of the Internet Governance as the basic set of services should be universal for all the countries.
The development of Internet of Services helps to overcome the socio-cultural problems of forced migrants: illiteracy, lack of knowledge of languages, and the inability to assimilate. It also helps local people in the host countries to understand the different concepts of human rights, developing socio-cultural tolerance.